Do you offer any insurance or damage waiver on the gear?
Yes, we offer a damage waiver on all our lenses, flashes and bodies. The term "rental insurance" that allot of people use can be misleading since you not actually purchasing "insurance" per se. The only "insurance" you will get, is the "insurance" that you will not have to pay full price for replacing the item, if it is damaged or broken in any way.
How much does the damage waiver it cost and should i get it?
The price varies for each lens depending on what particular item and length of rental. You can see the cost in the item description. as far as purchasing the damage waiver, that is up to you. It does give you peace of mind that you will not be paying 100% of the cost to replace or repair the gear if it is damaged.
If i choose to accept the damage waiver what does it cover?
If you decide to take the damage waiver and the gear is damaged, you are only responsible for 15% of the replacement value for that particular item, or the cost to repair, whichever is the least expensive. For example, a $1000 lens is damaged, you are responsible for up to $150 dollars for the cost to repair. If the repair comes in at $100, you are only responsible for that amount. Damage waiver does not cover water damage of any sort. That is considered negligence.
What if i choose to decline the damage waiver and the gear is damaged?
If you decline to take the damage waiver, you will be responsible for 100% of the cost to repair or replace the item. Your credit card will be charged and you will be sent a receipt from the repair vendor to show the actual repair or replacement costs.
What is not covered under damage waiver?
Theft or the loss of an item is not covered. Water damage and or any liquid damage will not be covered under the damage waiver. This means coffee, paint, water, and anything else that is liquid. you will be responsible for 100% of the cost to replace the item. If anything is stolen, please file a police report so you can have it for your records and for us a well. A full investigation will be conducted by police and a 3rd party. Check your homeowners insurance because you might be covered under your own policy.
I changed my mind after I placed my order, can I still get the damage waiver?
Sure, as long as the gear has not been delivered. Once the gear shows delivered through tracking, you can no longer purchase the damage waiver.