Do you charge a deposit?
We do not charge a deposit on rentals unless it is warranted. We verify all of our customers before shipping the gear. If our verification department feels a deposit is necessary, we will email you and let you know. 99% of our customers do not require a deposit to rent our camera gear.
What kind of payments do you accept?
We only accept credit and debit card payments for all orders that ship. These include Visa, Mastercard, Discover, and American Express. We can accept cash, debit card, or credit card for pick up orders. We do not accept any prepaid credit or gift cards, of any kind. If you use a prepaid credit card, your order will be declined immediately.
When is my credit card charged?
Your credit card is charged when your order ships, or you come to pick it up at our office. You are billed the exact amount you see at checkout. We do not bill an authorized amount or put a hold on any funds. If you place a reservation weeks in advance, there is no hold on the credit card. We do not bill this until the day it ships.
What if I need to cancel my order?
If you cancel your order before it is picked up by UPS, there is no penalty or fee for canceling your order. If you decide to cancel your order while it is in transit, we will refund your rental fees minus one day and the shipping cost.
Can I return the gear early for a refund if I do not need it the whole time?
Yes, you can return early and we will credit back the difference to your card. There is not much difference between returning a day or two early, but we can refund the difference back to you, or give you a rental credit for your next order.