What shipping carrier & service do you use?
Our default carrier is UPS. We ship UPS ground, UPS 2nd day air, UPS 2nd day Air A.M., UPS 3 Day Select, UPS Next Day Air, and UPS Next Day Air Saver. We ship according to the date you requested for delivery, so that your order will arrive in time.
Do you require a signature?
Yes, all orders require a direct signature, no exceptions, so plan accordingly. If you cannot be at home to sign for it, we do ship to places of employment, UPS Stores, or UPS Customer Centers to be held for pickup for your convenience.
What are shipping costs?
Shipping prices depend on the gear you order. All shipping prices are updated immediately in your cart. The price you see is round trip shipping. You will have a prepaid return shipping label included with your package. The shipping price you see at checkout is the total shipping for all items, round trip.
Do you combine shipping?
Yes, we do combine shipments. The shipping price you see at checkout is the total shipping for all items, round trip. Each item will add a little extra to the shipping cost.
How long after I order does my camera gear ship?
All orders will be shipped based on when you are needing it. If you are shipping to a different address, please let us know why the gear is being shipped there. You can note it at checkout. This will help us speed up the verification process.
How long does shipping take?
Shipping will take anywhere from 1-2 days. We guarantee all of our shipping within a two day time frame. We may ship out your package early via Ground, but it will arrive by your requested arrival date.
I need my rental fast, can you overnight?
Sure we can. You will be charged the initial shipping fee and a $24 overnight fee. All orders must be placed by 4PM EST to insure it goes out that day if you are needing it the next day.
What is the latest time I can order and still get my order shipped out on the same day?
Our daily shipping cutoff is 4:00 EST. Any order placed by this time can be shipped out that day since UPS picks up at 4:30PM EST. For drone orders, please place your order by 3PM EST. These take a little longer to get ready.
Can I get my delivery on a Saturday?
Yes, but the only way to get a delivery on Saturday is by UPS Overnight with Saturday delivery. All shipments are delivered Monday thru Friday, unless in emergency situations. We will send you a shipping quote, since Saturday delivery is a little more expensive.
I am going on vacation or to a remote shoot, can you ship to my hotel?
Yes we can, but we prefer to have it shipped to a local UPS Store or facility in the area. Hotels can be a hassle with guests coming and going, as well as staff during the day. Again, the best thing to do is have it shipped to a local UPS location nearby.
What time will my order arrive?
We have no way to guarantee a delivery time for your order. In most cases it is guaranteed by the end of day to a residential home. If you are shipping to a business, it is guaranteed by the close time of the business. It is much easier to have it shipped to a UPS Store or UPS facility, as most deliveries get there in the morning and you can pick up your order at your convenience.
Do you ship internationally or to Puerto Rico?
No, we do not ship outside of the 50 states. Delays with customs, planes, etc make this very hard to do.