How do I place an order?
Placing an order is very easy. Navigate to the item(s) you want to rent and then add them to the cart. Once you click on the checkout button, the website will walk you through the rest of the process. All of our orders are done online and never via the phone.
Do you take reservations?
Yes, we do take reservations. You can make them as far in advance as you would like. You will not be billed until the day we ship your item. If the gear is not in stock you can simply place the order as normal. We will then email you and let you know if we have the item or items available for the time requested. If the customers needs warrants us getting new gear to make the rental happen, we will do so! all orders must be placed by you, the customer. We do not place orders for you.
Do you charge a deposit?
We do not charge a deposit on rentals unless it is warranted. We verify all of our customers before shipping the gear. If our verification department feels a deposit is necessary, we will email you and let you know. 99% of our customers do not require a deposit to rent our camera gear.
Is there a minimum rental period?
Our minimum rental period is one day. You can rent from 1 day to 90 days.
What is your policy on cancellations?
If you cancel your order before it is picked up by UPS, there is no penalty or fee for canceling your order. If you decide to cancel your order while it is in transit, we will refund your rental fees minus one day and the shipping cost.
When does my rental period begin and end?
Your rental begins the day after you receive it. If UPS delivers (or has attempted to deliver) the lens on the day you put in to receive it, your rental starts the next day. UPS does not deliver on weekends. On the last day of the rental the the gear must be dropped off at a UPS location by their last scheduled drop off time. We will also send you a reminder email.
What comes with my rental?
Please see the "includes" section for each item. This will list everything that comes with the gear you rented. Everything you ordered will be on the invoice in the package. Please insure that everything is there upon opening up the shipment.
Is the equipment in good condition?
If we would not use the gear, we are not shipping it. We run a check of each item when it arrives back from a rental and a second check before it leaves for another rental. We guarantee the gear to be in working condition when it leaves here. Sometimes, an item can get damaged in transit, but this rarely happens. There might be a couple light marks on the body or lens, but elements on the lenses will be free and clear of any marks, unless noted.
How do I return the gear?
Please try to package it just like it was sent to you. Put the return label that was included with your shipment over the top of the old label. If you put the label on the other side of the box, it will cause a delay in UPS returning this to us. Lastly, drop it off at your local UPS facility or UPS Store. It's as simple as that! Absolutely no drop boxes. This needs to be given to a UPS representative. This protects both you and us. Please note that you are using a local authorized UPS shipping facility, the package needs to be dropped off by the last scheduled UPS pickup time. So call them to find out what the last pickup time is. If you are having UPS pick your package up, you need to schedule a pickup the day before your rental is to be returned. UPS will not pickup the same day. Anything not in UPS's possession by the last scheduled pickup time, on your return date, will be marked as late and you will be charged late fees. You will be charged for any items not returned.
When is my credit card charged?
Your credit card is charged when your order ships, or you come to pick it up at our office. You are billed the exact amount you see at checkout. We do not bill an authorized amount or put a hold on any funds. If you place a reservation weeks in advance, there is no hold on the credit card. We do not bill this until the day it ships.
Can I take the gear out of the United States?
Yes you can. The lens must be delivered to and signed for at an address in the U.S. We do not ship outside of the country.
Should I clean the gear before returning?
No, just simply package it up as it came to you and ship it back to us. We will take care of all the cleaning.
What can I expect in the package?
Everything that you ordered. If you feel something is missing, please email or call us immediately. If all items that were shipped, are not returned, you will be charged immediately for the replacement of the item(s). Once we receive the item(s) your credit card will be credited back for the replacement charge minus 10%.